Privacy statement

Our privacy and cookie statement was last updated on 8 November 2021 and can be downloaded through this link.

Prostream is a product of Pro4all Cloud Services B.V.. Your privacy is of great importance to Pro4all. We therefore comply with the relevant privacy laws and regulations, including the General Data Protection Regulation (GDPR).

When processing personal data, we comply with privacy legislation. This means that we:

  • Clearly define our purposes before processing your personal data, via this privacy and cookie statement.
  • Store as little personal data as possible and only the data necessary for our purposes.
  • Explicitly request consent to process your personal data, should consent be required.
  • Take the necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us.
  • Respect your rights, such as the right to inspect, correct or delete your personal data processed by us.

GDPR

From May 25th 2018, the General Data Protection Regulation (GDPR) applies. This means that from that date, the same privacy legislation applies throughout the European Union (EU). With ever-increasing digitalisation and the growing bulk of data in the world, protecting this data becomes even more important than it already was.

A reliable supply of information is necessary for the proper functioning of our services with our customers and the proper functioning of our organisation. This therefore requires an integrated approach and risk awareness.

This is not just about protecting information within Pro4all. Much more importantly, it is also about protecting our customers’ information. Pro4all has written an information security policy. This policy provides the framework for appropriate technical and organisational measures in order to protect and safeguard the information of our customers and our organisation.

What measures have we taken?

Storage

All data that is critical, e.g. sensitive business activities of our customers and our organisation, is stored with a highly secure and certified party, Microsoft’s Azure platform. This is to ensure absolute security for clients. We also work with an additional party for performance monitoring: Intercept.

Encryption

This takes place in accordance with best practices and will therefore be subject to continuous change. At the time of version 1.2, this means TLS 1.0, 1.1 and 1.2 with restricted algorithms.

What standards

In addition to secure storage, no one can get to your data, Pro4all has completely developed the security policy. This is based on the Code for Information Security (NEN ISO 27001/27002), the ISO standard for information security. We are also in the process of getting this ISO certified.

Service Level Agreement

  • Uptime guarantee: 99% during office hours, 95% outside office hours
  • E-mail support for technical and functional questions
  • Telephone support for technical and functional questions during office hours (Mon-Fri, 08:30-17:00)
  • All questions are answered on a best-effort basis within a maximum of two days.

This privacy and cookie statement was last updated on November 8, 2021.

Your privacy is of utmost importance to Pro4all Cloud Services B.V. (hereinafter referred to as Pro4all). We therefore comply with relevant laws and regulations on privacy, including the General Data Protection Regulation (GDPR).

In processing personal data, we adhere to privacy laws. This means we:

  • Clearly define our purposes before processing your personal data, through this privacy and cookie statement.
  • Store as few personal data as possible and only the data required for our purposes.
  • Explicitly ask for consent to process your personal data if consent is mandatory.
  • Implement necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf.
  • Respect your rights, such as the right to access, correct, or delete your personal data processed by us. What purposes do we use your personal data for?

In this privacy and cookie statement, we explain what we at Pro4all do with the information we learn about you, for example, when you use our services or visit our website www.pro4all.nl. For each purpose, we specify which data we obtain from you, why we process these data, and how long they are retained. If you have questions or want to know exactly what we keep about you, please contact us using the information at the bottom of this privacy and cookie statement.

Introduction

If your organization wants to try out one of our solutions before using our services, you can request an introduction. For this, you can schedule an appointment with one of our colleagues.

For this, we process the following personal data:

  • Date and time of the appointment
  • First and last name
  • Email address
  • Phone number We process these personal data to schedule an appointment for the introduction and to execute the agreement related to it. We keep these data until you’ve had the opportunity to familiarize yourself with one of our solutions. If you decide to use our services based on the introduction, we will keep your personal data for up to one year after the agreement ends. We retain some data longer if legally required (e.g., for tax retention obligations).

Providing our services

As an organization, you can use our services and solutions.

For this, we process the following personal data:

  • (Company) name
  • (Business) email address
  • (Business) phone number
  • Contact person’s name
  • User’s address details
  • Invoice data
  • Payment details We process these personal data to execute the agreement we enter into with you. We retain this information for up to one year after the agreement ends. This way, if you decide to come back to us within a year after terminating the agreement, you won’t need to provide your data again. We retain some data longer if legally required (e.g., for tax retention obligations).

Registration and portal use

As an organization, and an employee of an organization that uses one of our solutions, you have access to our portal. However, you must first register. Once you’re registered, you can log into the portal for the respective solution.

To use the portal, we process the following personal data:

  • Email address
  • Self-chosen password
  • First and last name We process these personal data to execute the agreement we have with your organization. We keep your personal data for up to one year after the agreement ends, so you don’t always have to re-enter them and we can easily contact you if necessary.

User training and webinars

Through our website, you can register for user training and webinars. During user training, you learn to make optimal use of our solutions, and during the webinars, the functionalities of our solutions are briefly explained.

For this, we process the following personal data:

  • First and last name
  • Email address
  • Company name
  • Phone number
  • Environment URL We process these personal data to process your registration for user training or webinar and to execute the agreement related to it. We keep these data until the user training or webinar has taken place.

Customer references

We post customer references on our website.

For this, we process the following personal data:

  • Company name
  • First and last name
  • Visual material
  • Content of the shared reference We do this based on your consent. We retain this information until you withdraw your consent. You can withdraw your consent at any time by contacting us using the contact information at the bottom of this privacy and cookie statement.

Support portal

Through our website, you can request support. For this, you need to log in to the support portal using your email address and self-chosen password. Within this support portal, you can then submit a ticket. You can also log in using your Facebook, Google, or Twitter account. If you want to know what these parties do with your personal data, please read the privacy statements of the respective platforms.

For this, we process the following personal data:

  • Company name
  • Email address
  • Self-chosen password
  • Any information you enter as the content of the ticket We do this to handle your support request properly and to execute the agreement related to it. We keep this information until we’re certain we’ve provided you with adequate support.

Ideas portal

Through our website, you can suggest improvements to our products. For this, you need to log in to the ideas portal using your email address and self-chosen password. Within this ideas portal, you can then submit an idea.

For this, we process the following personal data:

  • Company name
  • Email address
  • Self-chosen password
  • Any information you enter as the content of your idea We do this to consider your idea and to execute the agreement related to it. We retain this information for 1 year after we have implemented the idea in the software, rejected it, and you have not been active on the ideas portal.

We do this to process your idea and to execute the agreement with you. We retain this information for 1 year after we have implemented the idea in the software, rejected it, and you have not been active on the ideas portal.

Google Maps

On our website, you can use Google Maps, for example, to calculate the route to our office. To determine your location and to set the route, we process your location data. We ask separately if we can do this, and only if you give permission, we use this information. For this service, we use Google’s navigation and location software. We have no control over what the creators of this software (Google) do with it. So always read their privacy statement as well. More information about data processing by Google can be found in Google’s privacy statement.

Contact

You can contact us in several ways. This can be done by phone, but also via the contact form or email.

For this, we process the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Company name
  • Any information you enter as the content of a message

We do this to handle your contact request properly and to execute the agreement with you. We retain this information until we are sure you are satisfied with our response.

Applying for a Job

Did you respond to one of our job openings or did you send an open application? Then we process your personal data to handle your application and in preparation for a possible employment contract.

For this, we process the following personal data:

  • Name and address details
  • Email address
  • Phone number
  • Curriculum Vitae
  • Motivation letter
  • Salary indication
  • References
  • Date of availability
  • Link to LinkedIn profile
  • Any other information you send with your application

We keep your application data for up to 6 weeks after the position has been filled. We retain this information so we can contact you if the position becomes available again within the probationary period. If we cannot offer you a position at this time, with your consent, we may retain the application data for another year. You can withdraw your consent at any time by sending us an email.

A social media and internet search may be part of the application process. This is necessary to ensure that our image remains intact when hiring new staff. We do this based on our legitimate interest. For this, we search your name on Google and any profile on various social media. This, of course, only if these profiles are public; we will not ask you to give us access to a protected social media page or to connect with us. The results of the investigation are discussed with you. If you object to this, you can indicate this by email when you apply.

Performing Analyses

We may perform analyses on the personal data that we obtain through the use of our services. We have a legitimate interest in this. By performing analyses, we can improve our service. We will only use personal data for this purpose and will keep it for a maximum of 3 years. After this, we will anonymize the personal data (see below). If you do not want us to use your personal data for performing analyses, you can object to this at any time by contacting us using the contact details at the bottom of this privacy and cookie statement.

Anonymization

We can anonymize the personal data that we obtain through the use of our services. This means that the personal data we originally obtained has been made anonymous in such a way that the person concerned can no longer be identified based on this data. The data is therefore no longer personal data, and no privacy risks are associated with it.

We have a legitimate interest in anonymizing data. With this anonymized data, we can improve our services.

reCAPTCHA

We use the reCAPTCHA service from Google Inc. (Google) to protect our website from spam and abuse. To make Google reCAPTCHA work, the IP address of a visitor, mouse movements, and possibly other data are collected. This information is sent to and processed by Google. By analyzing this information, Google can determine whether we are dealing with a real website visitor or a robot. For more information, please refer to Google’s privacy statement.

When can we share your personal data with third parties?

We only share your personal data with third parties when this is allowed based on current legislation. We may provide your personal data to third parties because:

  • we have engaged them to process certain data;
  • this is necessary to execute the agreement with you;
  • you give permission for this;
  • we have a legitimate interest in this;
  • we are legally obligated to do so (for example, if the police require this in case of suspicion of a crime). The parties that process personal data on our or your behalf are:
  • IT suppliers and service providers
  • Cookie service providers
  • Payment service providers
  • Marketing companies

To provide our services, we may provide your personal data to parties located outside the European Economic Area (EEA). We only do this if there is an appropriate level of protection for the processing of personal data.

This means, for example, that we use a model agreement from the European Commission or make arrangements about the handling of personal data.

Social Media Buttons

On our website, we use the social media button for LinkedIn, which redirects you to this social media platform. This allows you to follow us and share content within the network. The button works because of pieces of code that come from the social media network. If you want to know what LinkedIn does with your personal data, read LinkedIn’s privacy statement.

Cookies

On our website, we use cookies and similar techniques, such as pixels (hereafter: cookies) from ourselves and third parties. Cookies are small files that can automatically be stored or read from the visitor’s device (such as PC, tablet, or smartphone) when visiting a website. This happens via the web browser on the device. We and third parties use cookies to:

  • Enable website functionalities (technical and functional cookies).
  • Analyze the use of the website and make it more user-friendly based on that analysis (analytical cookies).
  • Show personalized advertisements (marketing cookies).

These cookies collect the following data from you:

  • IP address
  • Cookie ID
  • Website and click behavior
  • Referrer URL

When you visit our website for the first time, we show a notification explaining cookies. In this, we will ask for your consent to use cookies if we are obliged to do so.

Below is an overview of the cookies we use:

Functional:

  • Google Tag Manager, Google LLC, United States Privacy Statement: Cookies from Google Tag Manager enable the loading of scripts from other cookies. Google Tag Manager is purely functional and is not used to collect personal data. Retention period: session.
  • Typekit by Adobe, Adobe Inc., United States Privacy Statement: We use fonts from Adobe Typekit. This is a program for adjusting and loading the website’s fonts. Our website places Adobe cookie(s) to display these fonts. Retention period: session.
  • HubSpot Forms, HubSpot, Inc., United States Privacy Statement: These cookies are used to enable the web form and offer the chat window in the application. Retention period: Up to 13 months.
  • Datadog, Datadog, Inc., United States Privacy Statement: These cookies are used for application, platform, and performance monitoring to detect and solve (proactively) customer issues. Retention period: session.
  • Autodesk, Autodesk Inc, United States Privacy Statement: These cookies are used to offer the 3D viewer for 3D files in the Prostream application. Retention period: session.

Analytical:

  • Google Analytics, Google LLC, United States Privacy Statement: These cookies are placed to gain insight into visitor behavior and improve the user experience based on this. Retention period: Up to 2 years.
  • HubSpot, HubSpot, Inc., United States Privacy Statement: To get a better view of visitor behavior on our website, we use cookies from HubSpot. Retention period: Up to 13 months.
  • LinkedIn Analytics, LinkedIn Corporation, United States Privacy Statement: These cookies are placed to gain insight into the use of our website and improve it based on these insights. Retention period: Up to 2 years.
  • Hotjar, Hotjar Ltd., Malta Privacy Statement: Hotjar is a technological service that helps us understand our user experience better. Retention period: 1 year.
  • Segment, Twilio Inc, United States Privacy Statement: Segment is used for user analytics. Retention period: session.

Marketing:

  • Google DoubleClick, Google LLC, United States Privacy Statement: These cookies are used to register the website visitor’s actions on the website. Retention period: Up to 6 months.
  • GA Audiences, Google LLC, United States Privacy Statement: GA Audiences cookies are used to bring website visitors back. Retention period: Up to 6 months.
  • Facebook Connect, Facebook, Inc., United States Privacy Statement: These cookies are used to enable Facebook’s advertising options. Retention period: Up to 3 months.
  • Facebook Custom Audience, Facebook, Inc., United States Privacy Statement: These cookies are used to enable Facebook’s advertising options. Retention period: Up to 3 months.
  • LinkedIn Ads, LinkedIn Corporation, United States Privacy Statement: These cookies are placed to improve the online ad offer. Retention period: Up to 2 years.